Frequently Asked Questions
Everything you need to know about your hair and skin care journey.
When will my order ship?
All orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your package's progress.
Are your products safe for sensitive skin?
Yes, our formulas prioritize natural, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
Due to the nature of our beauty and personal care products, we cannot accept returns once an item has been opened. If your order arrives damaged, please contact support within 48 hours.
Do you ship internationally?
We currently ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my Bask and Lather products?
To maintain potency and freshness, store your products in a cool, dry place away from direct sunlight and ensure lids are tightly sealed after each use.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been processed by our warehouse. Please email our customer service team immediately with your order number.